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RETURN POLICY
Exchanges
You may return Materials or Data that fail to meet your specifications to Asterand for an exchange for the same Materials or Data.
Return of Isolated Cells or Cell Lines
To reject any Materials or Data comprised of isolated cells or cell lines, please provide Asterand with written or electronic notice of your intent to reject within ten (10) business days of your receipt of the applicable Materials or Data.
For all other types of Materials or Data, including without limitation, nucleic acid aliquots or serum specimens, please provide Asterand with written or electronic notice of your intent to reject within thirty (30) days of your receipt of the applicable Materials or Data.
Please include an indication of the basis for such rejection with the above required notice to Asterand.
If Asterand does not receive your notice within the applicable time limit stated above, Asterand will deem the Materials and Data to have been accepted.
For any Materials and Data properly rejected in accordance with this policy, you shall be entitled to return the Materials and Data, in reasonable good condition, at your expense, for replacement by Asterand within sixty (60) days post receipt of shipment.
Asterand reserves the right to refuse the return of any Materials or Data that have been substantially altered in a manner that affects the Materials’ or Data’s size, format, weight or quality.
To request an exchange for different Materials or Data, please email us at orders@asterand.com.
This Return Policy is applicable to all acquisitions of Materials and Data from Asterand. This Return Policy may be modified only by written agreement. This Return Policy may be subject to agreements entered into by Asterand and its clients.
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